Refer to Emergency Department

Refer to the Emergency department

The Emergency Department provides an emergency care service for Eye, Ear, Nose, Throat, Head and Neck (ENT-HN) conditions.

**There is currently no walk-in emergency service**

If your patient has an Eye or ENT emergency they will be triaged over the phone by a member of the medical team and an appointment may be made depending on the urgency of their condition.

GP’s can refer patients as follows:

• Referral letters can be sent via HEALTHLINK
• If you do not have access to HEALTHLINK emergency referrals can be sent to ed.reception@rveeh.ie

Opticians can send emergency referrals to ed.reception@rveeh.ie

Please ensure to include the patients correct mobile/landline phone number on the referral.

Inform your patient you are sending a referral and advise them to expect a call on the same day. If your patient does not receive a call instruct them to call the emergency department on 016644600. Please note if you are sending a referral after 5pm your patient will not be contacted until the following morning.

There is a €100 government levy charge for those attending without a valid GP or optician referral letter.

GP/opticians requiring urgent advice can call 01-6644600 to speak with a doctor.

Ophthalmic telephone triage is provided from:

8am-17:00am Monday – Friday and 9am-17:00 Sat-Sun

To refer an ophthalmic patient outside of these hours please call 016644600 and ask to speak with the Ophthalmologist On -Call.

There is no age limit for Ophthalmology patients; however young children may in some cases be better served in a paediatric setting. (For example: Neonatal babies should be referred back to neonatal service). Children under 16 years must be accompanied by a parent/guardian.

The ENT emergency department treats children from the age of 14 years of age upwards. Any child aged 14years -16years must be accompanied by a family member/guardian. Any child aged 13years and younger should attend an appropriate paediatric hospital for treatment.

ENT telephone triage is provided from:

9am-16:00 Monday-Friday only. There is no weekend or bank holiday ENT emergency service.

Please refer patients to the nearest emergency service outside of the above hours.

GP’s can speak with a member of the ENT medical team by calling 01-6644600 Mon-Fri 9am-16:00 only.

Community Ophthalmology services

There are a number of Community Eye Clinics that may be more convenient for your patient. These services have an ophthalmologist on site and will accept medical cards.

Dr Kevin Tempany: Vista Eye Clinic 22-26 Sanford road, Ranelagh, Dublin 6 . Phone number 01-4986920

Vista Eye Clinic Primary care centre Ballymore Eustace road Naas Co Kildare. Phone number: 045 881000

Website: vistaeyeclinic.com

Dr Garry Treacy: Medical Optics 2-3 Castle Street Bray, Co Wicklow. Phone number: 012828065

Medical Optics Fairview, Dublin 3. Phone number: 018057076

Website: vistaeyeclinic.com

**add link to ophthalmic services nationwide**

Emergency Department GP Liaison Nurse

Our Emergency GP Liaison Service was set up to improve communications and provide a DIRECT LINK between our Emergency department and GPs, Optometrists & other health care professionals within the community.

Office hours of the GP Liaison Nurse (GPLN) are Mon 8-6 and Thursday 8-6.30 only.

GP liaison nurse Mobile: 086 852 0846 email: gp.liaison@rveeh.ie

The GPLN will provide a link to an Emergency Doctor if necessary. As this is a part time position, if you need to speak with an Emergency Department Doctor outside of these hours, please contact 01 6644600 & your call will be transferred appropriately.

Healthcare professionals GPs/Optometrists can contact the GPLN:

• If you have concerns regarding a patient you are referring.
• If you want to discuss a patient that has attended the emergency department.
• For advice on referring ENT/Eye patients.
• To follow up on test results/ care.
• To discuss community services and appropriate referral pathways.

Please do not send urgent patient referrals or OPD referrals to the GP Liaison nurse email.

NURSE LED CYST CLINIC

Related Documents:

 Ophthalmology Referral Form

 GP Information Pack

 Ophthalmic Services Nationwide

 Chalazion Clinic Referral Document