Quality and Safety

Location

The Quality and Safety Department is situated on the lower ground floor corridor of the Hospital.

Contacts:

Tel: +353 1 708 8549
Email: qualityandsafety@rveeh.ie

Opening Hours

Monday to Friday 08:30 – 17:00

Quality and Patient Safety

Royal Victoria Eye and Ear Hospital has set a single organisational goal which is to ensure the safety of all our patients by eliminating avoidable harm. We are focusing on this goal because the best clinical outcomes cannot be achieved without establishing the safest possible environment for both our patients and our staff.

Six patient safety goals

The Quality Department provides the expertise and data to support all our staff in planning, delivering and evaluating our clinical care programmes – with a particular emphasis on six international patient safety goals.

• Goal 1: Identify patients correctly
• Goal 2: Improve effective communication
• Goal 3: Improve the safety of high alert medications
• Goal 4: Ensure correct site, correct procedure, correct patient surgery
• Goal 5 Reduce the risk of healthcare-associated infections
• Goal 6 Reduce the risk of patient harm resulting from falls

These goals are underpinned by a robust patient safety and clinical risk management programme. The hospital promotes a proactive safety culture by encouraging the reporting of all adverse events and/or near miss events. All reported incidents are analysed, reviewed and disclosed to patients in accordance with the HSE National Open Disclosure Guidelines. Analysis allows the hospital to learn and to continually improve the quality of our care.

We are fully committed to being totally transparent with the quality and safety of the care that we provide. We are a Joint Commission International (JCI) accredited hospital and undergo a three-yearly independent assessment of the quality of care that we provide. We fully support the Health Information and Quality Authority’s (HIQA) role as the regulator and inspector of acute hospitals.